Human Lockbox Syndrome…Gasp…What’s That?
My husband and I had been looking for a home on an off for a few years. We had been through about 5 brokers, all suffering from what I dubbed “Human Lockbox Syndrome”. This is where we (aka the clients) do all the research and come up with all of the listings we liked. The realtor just basically opened the home to show, but offered no leadership or direction. We would always leave discouraged and overwhelmed. Los Angeles is a big town with lots of pockets to live. We needed guidance, encouragement and expertise.
Thankfully our mortgage broker referred us to Sunny Yi and from our first meeting we were impressed and energized. Sunny took the time to get to know us personally and what we were looking for in our first home. Admittedly, when we started working with him we were a bit all over the place – from our budget to different neighborhoods and home styles. But this did not phase Sunny. Because Sunny has real estate philosophies, familiarity with such a large part of the city and great taste to boot. He can size up a neighborhood very quickly and was always able to point out the strengths and weaknesses of each property. After a few phone calls and showings, he was able to get a sense of what we really wanted and did not let us stray from our newly found vision. He pushed us to reach for the best possible home and neighborhood. In a few short months, he got us into our first home.
Sunny is calm and relaxed but extremely focused and diligent. Many times he put us at ease with a simple pep talk, all while pushing us to always move forward and not get disheartened. He proved to be a master negotiator and we felt confident with him handling our offers and navigating the murky waters of escrow. Every vendor he referred to us in the process was competent, reliable and a pleasure to work with. This is not to be underestimated when going through the stress of getting into a house. He really goes the extra mile, from pre-screening every home to hanging around after showings and really listening to our thoughts on each house.
Sunny has an excellent assistant, Diana, who really held our hand through this whole process. We felt extremely comfortable going to showings with just her and she amazingly coordinated our short 30-day escrow flawlessly. His taste in his staff proves that he only surrounds himself with excellence. We are so grateful to have found Sunny and feel that we found not just our broker, but also a friend for life.
-Rebecca and Ron S., Sherman Oaks